Agent Widget
The Agent Widget is the browser-based softphone interface that agents use during Power Dialer sessions. It provides call controls, lead information...
Power DialerCPS Tiers and Throttling
CPS (Calls Per Second) tiers control the rate at which the Power Dialer places outbound calls. The dialer dynamically selects a CPS value based on ...
Power DialerDialing Modes
The Power Dialer supports two modes: The dialer places calls automatically as agents become available. Agents do not choose which leads to call; th...
Power DialerHold Queue
The hold queue manages callers that have been connected but cannot be immediately bridged to an agent because all agents are busy. Instead of dropp...
Power DialerPower Dialer Navigation
In the sidebar, the Power Dialer appears under Setup System (visible when the user is a superuser, the Schedules feature is enabled, and the user h...
Power DialerPower Dialer Overview
The Power Dialer is Trackdrive's automated outbound dialing system. It manages a queue of leads and dials them automatically, connecting answered c...
Power DialerReal-Time Priority Leads
RTP (Real-Time Priority) leads are leads posted with a lead_priority value at or below the schedule's real-time priority threshold. These leads rec...
Power Dialer
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