Dialing Modes

Two Dialing Modes

The Power Dialer supports two modes:

Automatic Mode

The dialer places calls automatically as agents become available. Agents do not choose which leads to call; the system selects and dials leads from the queue continuously. This mode maximizes throughput and is used when speed of contact is the priority.

Manual Mode

Agents initiate each call themselves through the agent widget. The dialer presents leads and the agent clicks to dial. This mode gives agents control over pacing and is used when agents need to review lead information before calling.

Mode Configuration

The dialing mode is configured per offer. When manual mode is enabled on an offer, its schedules operate in manual mode with these automatic side effects:

• Off-hook (instant agent) mode is enabled on the schedule.
• Contact caller permission is set to required.
• Machine detection is disabled.

Different offers can run in different modes simultaneously. The dialer partitions active schedules by mode when selecting leads.