Call Dispositions vs Agent Dispositions TrackDrive has two related disposition concepts. A call disposition describes a company-level outcome label...
CallsWhat a Call Represents A Call in TrackDrive is a record of a single telephone conversation that entered or left the platform. Every inbound call to...
CallsOne Call, Many Recordings A call can have multiple recording records, not just one. Each recording is differentiated by its type: call - the full r...
CallsWhere Recordings Live Call recordings are stored in object storage and served through a signed URL on the Call detail page. If recording is enabled...
CallsWhat Conversion Means Marking a call as converted signals that the call produced a billable outcome: a sale, a qualified lead, a booked appointment...
CallsWhat Key Press Flows Are Key Press Flows let callers and external agents control a call by pressing digits on their keypad. Each flow maps one key ...
CallsWhat Monitors & Alerts Do Monitors & Alerts watch your inbound call routing and notify you when something looks wrong, such as a spike in unanswere...
CallsEnabling Transcription on an Offer Post-call transcription is a premium service configured per offer. In the offer's Premium Services section, enab...
CallsWarm, Cold, and IVR Transfers Are Product Concepts The platform describes several flavors of transfer in product documentation: warm transfer (agen...
Calls
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