Agent Keypress Flows
Key Press Flows let callers and external agents control a call by pressing digits on their keypad. Each flow maps one key (1-9, *, or #) to a set o...
CallsCall Dispositions and Outcomes
TrackDrive has two related disposition concepts. A call disposition describes a company-level outcome label ("Interested", "Wrong Number", "Do Not ...
CallsCall Lifecycle
A Call in TrackDrive is a record of a single telephone conversation that entered or left the platform. Every inbound call to a tracking number, eve...
CallsCall Recording
A call can have multiple recording records, not just one. Each recording is differentiated by its type: call - the full recording of the call. cons...
CallsHow to Find a Call Recording
Call recordings are stored in object storage and served through a signed URL on the Call detail page. If recording is enabled on the offer that han...
CallsHow to Mark a Call as Converted
Marking a call as converted signals that the call produced a billable outcome: a sale, a qualified lead, a booked appointment, or whatever the offe...
CallsMonitors & Alerts
Monitors & Alerts watch your inbound call routing and notify you when something looks wrong, such as a spike in unanswered calls or a run of unusua...
CallsTranscription Settings and Keyword Spotting
Post-call transcription is a premium service configured per Campaign. In the offer's Premium Services section, enable "Post-Call Transcription & Ke...
CallsTransfers and Forwards
The platform describes several flavors of transfer in product documentation: warm transfer (agent stays on the line and introduces the buyer), cold...
Calls
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