Monitors & Alerts

What Monitors & Alerts Do

Monitors & Alerts watch your inbound call routing and
notify you when something looks wrong, such as a spike in
unanswered calls or a run of unusually short calls. An
alert can also automatically pause the item it monitors,
stopping traffic until you investigate. Alerts are
managed on the Monitors & Alerts page, where the "Add
Monitor" button creates a new alert.

Creating an Alert

• Choose what to monitor: an offer, a traffic source, a buyer, or a buyer group. Buyer and buyer group monitors watch calls forwarded to them; offer and traffic source monitors watch inbound calls.
• Choose when to alert: alert when buyers don't answer calls, or when calls are shorter than a given number of seconds. Set the threshold (Number Of Missed Calls or Number Of Short Calls) and the window ("During the last"): 60 seconds, or 5, 10, 15, or 30 minutes. Short call monitors also set "Short Call Length" - calls are considered short if they last less than this many seconds.
• Choose who to notify: TrackDrive notifications, Slack or PagerDuty (enabled in the Integrations section), and a list of email addresses.
• Choose a title: the name for this alert.
• Choose an action: optionally pause the monitored offer, buyer, buyer group, or traffic source when the monitor triggers.

How Alerts Trigger and Resolve

As calls finish, qualifying calls are counted within the
alert's time window. When the count passes the threshold,
the alert triggers once, sends its notifications, and, if
configured, pauses the monitored item. The alerts list
shows each monitor's status as "Triggered!" or "All
Good", with a link to the calls that matched. Once the
condition clears, the alert resolves automatically:
PagerDuty incidents are resolved and a recovery notice is
sent to Slack. A resolved alert can trigger again the
next time its threshold is exceeded.