How to Find a Call Recording

Where Recordings Live

Call recordings are stored in object storage and served through a
signed URL on the Call detail page. If recording is enabled on the
offer that handled the call, one or more recordings will
attach to the Call once the telephony provider uploads the
audio. A single call can produce multiple recordings (full call,
consumer-and-agent, consumer-and-buyer); see the Call Recording
and Transcription article for details.

Finding a Call

1. Navigate to Calls -> Call Logs in the left sidebar, which loads the /calls index.
2. Use the Fulltext Search box, the Filters dropdown, or the Select Date Range picker (defaults to Today) to narrow the grid.
3. Click the call row to open its detail page.

If you know the caller's phone number, the fastest path is to
paste it into the Fulltext Search box at the top of the Calls
index.

Playing the Recording

On the Call detail page each recording is rendered as a clickable
link with a duration in minutes next to it. Clicking the link
opens the TrackDrive audio player in a new browser tab where you
can play and download the audio. A single call may show several
links: the full call recording, per-leg recordings (consumer-and-
agent, consumer-and-buyer), and the AMD analysis recording when
answering machine detection ran.

Recording Availability

Recordings become available shortly after the call ends. The
telephony provider uploads the audio asynchronously to object
storage, and TrackDrive stamps the recording reference onto the
Call row when the upload completes. For most calls the recording
is available within seconds; long calls and provider load spikes
can extend this to a minute or two.

Missing Recordings

If no recording is present on a Call, the typical causes are:

1. Recording is disabled on the offer. Check the offer's recording settings.
2. The call was too short to produce a recording (some providers drop sub-second audio).
3. The provider upload has not yet completed.
4. The recording was deleted for retention compliance. Deletions are logged on the recording entry along with the retention period that triggered the deletion.