What the Analytics Overview Is The Analytics Overview (the "Overview" page under Analytics in the sidebar) is the default landing page after login....
ReportingWhat Calls By Category Shows Calls By Category breaks down call volume by user-defined categorization rules. Categories are configured per offer an...
ReportingWhat the Classic Dashboard Shows The Classic Dashboard displays aggregate metrics for the current date: Call volume: total calls, connected calls, ...
ReportingWhat Entity Overviews Are Entity overviews are operational dashboards that show the current status and recent performance of a collection of record...
ReportingReporting in TrackDrive TrackDrive provides several reporting surfaces, each designed for different use cases: Analytics Overview (under Analytics ...
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