What Call Dispositions Are Call dispositions categorize the outcome of a call. After a call ends, an agent or the system assigns a disposition that...
DispositionsWhat a Disposition Is A disposition template specifies the name, visual appearance, and behavioral flags that determine what happens when this disp...
DispositionsWhy Create Custom Dispositions The default dispositions cover common outcomes, but many businesses need dispositions specific to their workflow. A ...
DispositionsDefault Dispositions for New Companies When a company is created, 16 default disposition records are provisioned. These cover the most common outco...
DispositionsHow Agents Set Dispositions The agent widget presents the list of available dispositions filtered to exclude system_status dispositions and filtere...
Dispositions
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