Blacklist vs Suppression List
TrackDrive provides two distinct mechanisms for preventing contact with a phone number. They are commonly confused, but they operate at different s...
ContactsContact Overview
A Contact in TrackDrive represents a single caller phone number the platform has encountered. Every inbound caller, every outbound dial target, and...
Contacts"Do Not Call" Flags on Contacts
A contact record carries independent do-not-call signals. They are not interchangeable and are enforced at different points in the pipeline. The bl...
ContactsHow to Configure a Buyer Suppression List
Navigate to Campaigns > Suppression Lists in the left sidebar, or go directly to the /buyer_suppressions page. Click New Suppression List in the pa...
ContactsHow to Manage the Blacklist
Navigate to Campaigns > Blacklist in the left sidebar. The page lists every Contact record in your company where blocked = true. You must be a supe...
Contacts
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