Lead Wait Rule Groups
Lead Wait RulesWhat a Lead Wait Rule Group Is
A lead wait rule group is the named container that holds one or more lead wait rules. It is assigned to a schedule wait action to replace the action's static wait time with conditional logic.
Key Fields
- Name: a descriptive label (e.g., "Priority-Based Wait Times"). Required.
- Description: optional notes.
- Company: the owning company.
Assignment to Schedule Actions
A rule group is assigned to a schedule wait action by selecting it on the action's configuration and setting the wait type to "lead wait rule group." When the schedule reaches that wait action, it evaluates the group's rules against the lead instead of using the action's fixed wait duration.
Group Evaluation Logic
Rules are sorted by tier (ascending) and the first match wins. If no rules match, the system falls back to the wait action's own default wait time.
