Dispositions and Stop Conditions

How Dispositions Affect Leads

A disposition applied to a call on a lead can change the lead's status, halt active schedules, start a new schedule, or fire a webhook. The system also manages a temporary "waiting for disposition" state while an agent is entering their disposition for an ongoing call.

Do Not Call

A disposition configured to stop the lead sets the lead's status to "Do Not Call" and marks the owning Contact, so future leads created with the same phone number inherit the DNC state. Enforcement happens at the contact level through suppression and the blacklist.

Stop Conditions on Schedules

Schedule actions can define stop conditions (status changes, token values, external webhook responses) that halt the schedule for the lead without requiring a disposition. Stop conditions are checked before each action fires, so a schedule can self-terminate mid-sequence.